Studio and Enterprise workspaces can serve Cutvey from a subdomain they own, like portal.yourstudio.com. Clients, crew, and your team all sign in there, with your branding. One DNS record, one click to verify. About ten minutes, most of it waiting on DNS.
Once your domain is active, it becomes your workspace's front door. The login page shows your logo and name, sign-in works for everyone you've added (clients, crew members, teammates), and invite emails automatically link to your domain instead of app.cutvey.com. Nobody you work with ever needs to know what software is behind it.
You need three things: a Studio or Enterprise plan, a domain you own, and access to wherever its DNS is managed (GoDaddy, Cloudflare, Namecheap, DreamHost, Squarespace, or your registrar). If someone else manages your website, this is a one-line request to send them.
Choose a subdomain of your existing domain. You cannot use your bare domain (yourstudio.com) because that is your website; you want a dedicated address for the portal. Popular choices: portal.yourstudio.com, clients.yourstudio.com, app.yourstudio.com.
In your DNS provider's control panel, add a new record with these values:
| Field | Value |
|---|---|
| Type | CNAME |
| Name / Host | portal (or whatever subdomain you chose) |
| Value / Points to | app.cutvey.com |
| TTL | Default is fine |
Using Cloudflare? Set the record to DNS only (the grey cloud, not the orange one). Cutvey arranges the security certificate for your domain, and proxying the record in your own Cloudflare account gets in the way of that.
In your workspace, go to Settings, then Integrations, and find the Custom domain card. Enter your full subdomain (for example portal.yourstudio.com) and save.
Click Verify DNS on the same card. Once the record has propagated, Cutvey verifies your domain and has its security certificate issued, which usually takes a few minutes. Click Verify DNS again and the card shows the domain as active. If the record is not found, wait 15 to 60 minutes and try again; DNS changes are rarely instant.
Verification fails after an hour. Double-check the CNAME points exactly to app.cutvey.com (no https://, no trailing dot needed). Confirm you added it on the right domain, and that no older record with the same name exists.
The page loads but shows a certificate warning. Almost always the proxy in your own Cloudflare account. Switch the record to DNS only and give it a few minutes.
A client says sign-ups are not available. That is by design. Your domain only signs in people you have added to your workspace. Add them as a client, crew member, or teammate and they will get an invite email pointing to your domain.
Studio and Enterprise can also send every workspace email (invites, sign-in codes, invoices) from their own domain. Same pattern: a few DNS records and a verify button. Follow the email domain setup guide.
Stuck? Contact support and include your domain and a screenshot of the DNS record; we will spot the issue quickly.
