Effective: July 13, 2026
Cutvey is a software platform operated by Cutvey LLC, a Florida limited liability company ("Cutvey," "we," "us"). These Terms of Service (the "Terms") are a binding agreement between Cutvey LLC and the person or entity that creates or uses a Cutvey account ("you"). By creating an account, clicking to accept, or using the Service, you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of a company, you represent that you have authority to bind that company, and "you" means the company.
These Terms contain a binding arbitration clause and a class action waiver (Section 19). They affect how disputes are resolved. Please read them.
The "Service" means the Cutvey web application at app.cutvey.com (and workspace custom domains pointed at it), the cutvey.com website, our APIs, and related features: lead management, proposals and e-signature, projects, crew and call sheets, client review and delivery, invoicing, client portals, AI-assisted features, and everything else we ship. We add, change, and retire features as the product evolves; if a change materially reduces core functionality of your paid plan, your remedy is to cancel under Section 8.
You must be at least 18 years old and able to form a binding contract. Sign-in is passwordless: one-time codes are sent to your email address, so you are responsible for maintaining control of that email account and for everything done through sign-ins you enable, including team members, crew, and clients you invite. Tell us immediately at contact@cutvey.com if you suspect unauthorized access. Information you provide must be accurate and kept current.
A workspace belongs to the entity that created it. Owners and admins control membership, roles, and permissions, and are responsible for the actions of the people they invite. If you invite clients or crew, you are responsible for having the right to add their information to the Service and for the accuracy of what you send them through it.
Trial. New workspaces receive a 14-day free trial of the full product; no payment method is required to start. When the trial ends, the workspace locks until a plan is chosen. Data is not deleted at trial expiration; it is retained per Section 9.
Subscriptions. Paid plans bill in advance, monthly or annually, through Stripe. Prices are posted on the pricing page and may change with at least 30 days' notice; changes apply at your next renewal, never mid-cycle. Upgrades apply immediately with a prorated charge for the remainder of the cycle. Downgrades take effect at the end of the current billing cycle. Storage add-ons bill in 100 GB or 1 TB blocks at the posted rate until removed.
No refunds. Except where required by law, payments are non-refundable and we do not provide credits for partial periods, unused allowances, or downgrades. You can cancel any time and keep access through the end of the paid period.
Failed payments. If payment fails we will retry and notify you; continued non-payment may result in suspension and then termination under Section 9. Taxes. Prices exclude taxes; you are responsible for any applicable sales, use, or similar taxes, excluding taxes on our income.
Invoice payments from your clients are processed through your own Stripe account connected via Stripe Connect. Funds flow directly from your client to you. We are not a party to those transactions, never hold your funds, and take no percentage of them. Your relationship with Stripe is governed by Stripe's own agreements, and your relationship with your clients (deliverables, refunds, chargebacks, disputes) is entirely between you and them. Wire and check payments you record in Cutvey are bookkeeping entries only.
You own it. Everything you upload or create in your workspace (footage, cuts, documents, contact data, proposals, and so on, "Customer Content") remains yours. You grant us a limited, non-exclusive license to host, store, process, transmit, display, and back up Customer Content solely to operate, secure, and improve the Service and as you direct (for example, streaming a cut to a client you shared it with). This license ends when your content is deleted, except for transient backup copies which age out on our backup schedule.
Your responsibilities. You represent that you have the necessary rights to the content you upload and share (including talent, location, and music rights) and that your use of the Service complies with applicable law, including laws governing the personal information of your clients and crew. You are the controller of the personal data you bring into your workspace; we process it on your behalf as described in the Privacy Policy.
Export. You can export your data at any time from within the product, including a full workspace backup.
You agree not to: (a) break the law or infringe others' rights using the Service; (b) upload malware or attempt to probe, disrupt, or gain unauthorized access to the Service or other workspaces; (c) resell or white-label the Service itself beyond the white-label features your plan includes; (d) send spam or unlawful communications through Cutvey's email and messaging features; (e) upload content that is illegal, or that sexualizes minors in any form (immediate termination, no notice); (f) circumvent usage limits, metering, or security; or (g) use the Service to build a competing product by systematic copying. We may remove content or suspend access that we reasonably believe violates this section, with notice where practicable.
You may cancel and/or request workspace deletion at any time (deletion uses an email-code confirmation and a 7-day cooling-off window, during which you can change your mind). We may suspend or terminate your access for material breach of these Terms, giving notice and a reasonable chance to cure where practicable; for serious violations (Section 8(e), security attacks, fraud, non-payment after retries and notice) we may act immediately. After a subscription ends or a trial lapses, we retain workspace data for approximately 60 days so you can reactivate or export, then delete it in the ordinary course. Sections that by their nature should survive termination (ownership, payment obligations, disclaimers, liability limits, indemnity, arbitration) survive.
The Service lets you send proposals, contracts, releases, and change orders for electronic signature. You and your signers consent to transact electronically; signatures collected through the Service are intended to satisfy the federal ESIGN Act and Florida's Electronic Signature Act (Fla. Stat. ch. 668). We record signer name, timestamp, and IP address as an audit trail. We provide the pen, not the contract: document templates in Cutvey (including release and contract templates) are general-purpose starting points, not legal advice, and we make no representation that any document is enforceable or suitable for your situation. Have your own attorney review documents you rely on.
Some features use large language models to draft text, summarize data, and answer questions. AI output can be wrong, incomplete, or generic; you are responsible for reviewing it before you rely on it or send it to anyone. AI features are metered by plan allowances that reset each billing cycle, and we may adjust allowances or models with notice. AI output based on your data belongs to you; our AI providers process inputs to provide the feature and do not use them to train their models, per their API terms.
The Service depends on third parties: payment processing (Stripe), transactional email (Resend), AI (Anthropic), infrastructure (DigitalOcean, Cloudflare). We choose and monitor them with care but do not control them, and are not responsible for their acts, omissions, or outages. Optional integrations you connect are governed by the third party's terms.
The Service, including its software, design, and content we provide (excluding Customer Content), is owned by Cutvey LLC and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without obligation to you.
If you believe content hosted on the Service infringes your copyright, send a notice compliant with 17 U.S.C. § 512 to contact@cutvey.com with "DMCA" in the subject, including identification of the work, the infringing material's location, your contact details, the required good-faith statements, and your signature. We respond to valid notices, may remove material, and may terminate repeat infringers.
Each party may receive non-public information from the other. Each agrees to use the other's confidential information only as needed to use or provide the Service and to protect it with at least reasonable care. This does not apply to information that is public, independently developed, or lawfully received from others, and either party may disclose where legally compelled with notice where lawful.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WE DO NOT WARRANT ANY OUTCOME OF DOCUMENTS SIGNED, INVOICES SENT, OR AI OUTPUT GENERATED THROUGH THE SERVICE. YOU ARE RESPONSIBLE FOR MAINTAINING INDEPENDENT COPIES OF IRREPLACEABLE CONTENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (ii) ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, YOUR INDEMNITY OBLIGATIONS, EITHER PARTY'S INFRINGEMENT OF THE OTHER'S INTELLECTUAL PROPERTY, OR LIABILITY THAT CANNOT BE LIMITED BY LAW. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
You will defend, indemnify, and hold harmless Cutvey LLC and its members, officers, employees, and agents from and against third-party claims, damages, and reasonable costs (including attorneys' fees) arising out of: (a) Customer Content; (b) your use of the Service in violation of these Terms or law; (c) your relationships with your clients, crew, talent, and vendors, including the documents you send them and payments between you; or (d) your violation of another's rights. We will give you prompt notice and reasonable cooperation, and may participate in the defense with our own counsel at our expense; you will not settle any claim imposing obligations on us without our consent.
Governing law. These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules, and applicable U.S. federal law (including the Federal Arbitration Act for Section 19).
Informal resolution first. Before starting arbitration, you agree to email contact@cutvey.com with a description of the dispute and give us 30 days to resolve it informally. Most issues get fixed here.
Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules (or Consumer Arbitration Rules where they apply), by a single arbitrator. The seat of arbitration is Orange County, Florida; hearings may be conducted remotely by videoconference where the rules allow, and either party may elect a documents-only proceeding for claims under $25,000. Judgment on the award may be entered in any court of competent jurisdiction. The arbitrator, not a court, decides questions of arbitrability, except that a court decides the enforceability of the class action waiver.
Carve-outs. Either party may (a) bring an individual claim in small claims court, and (b) seek injunctive or other equitable relief in a court of competent jurisdiction in Orange County, Florida to protect intellectual property or the security of the Service, without waiving arbitration for other claims.
Class action and jury waiver. DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS. YOU AND CUTVEY EACH WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION, AND EACH WAIVE THE RIGHT TO A JURY TRIAL. If the class waiver is found unenforceable as to a particular claim, that claim (and only that claim) proceeds in court, and the venue for it is the state or federal courts located in Orange County, Florida, to whose exclusive jurisdiction both parties consent.
30-day opt-out. You may opt out of this arbitration agreement by emailing contact@cutvey.com within 30 days of first accepting these Terms, with your account email and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.
Time limit. To the extent permitted by law, any claim must be filed within one year after it accrues, or it is permanently barred.
Neither party is liable for delay or failure caused by events beyond its reasonable control (natural disasters, war, terrorism, labor disputes, internet or utility failures, acts of government), except your payment obligations.
We may update these Terms from time to time. For material changes we will give at least 30 days' notice by email or in-product notice; the changes take effect at your next renewal after the notice period or on the stated effective date, whichever is later. Continued use after the effective date is acceptance. If you do not agree, cancel before the changes take effect.
These Terms plus any order form and our Privacy Policy are the entire agreement and supersede prior discussions. You may not assign these Terms without our consent, except to a successor in a merger or sale of substantially all assets with notice; we may assign to an affiliate or successor. No waiver is implied by a failure to enforce. If a provision is unenforceable, it is limited to the minimum extent necessary and the rest stands. Notices to us: contact@cutvey.com. Notices to you: your account email. The parties are independent contractors. There are no third-party beneficiaries.
Cutvey LLC, Orlando, Florida · contact@cutvey.com
